How long does shipping take?
We only ship using USPS Priority Mail, so all orders should arrive within 2–3 business days.
When will my order ship?
All orders are shipped within 24 hours of being placed.
Orders placed on weekends or holidays will ship the next business day.
Do you provide tracking numbers?
We do not send out tracking numbers, but if 3 business days have passed and your order hasn’t arrived, we can check the tracking and update you.
Do you ship internationally?
At this time, we only ship within the United States.
What payment methods do you accept?
We currently only accept cryptocurrency (BTC) as payment. For more information about setting up a crypto wallet and obtaining BTC please see our Crypto Payment Guide below.
If you have any questions please feel free to message/email us and we will get back to you within 24 hours.
We only accept BTC payment for security and privacy reasons, here’s a guide on how to purchase and use crypto currencies.
The easiest way to purchase Bitcoin (BTC), if you don't already have a crypto wallet, is through CashApp, Coinbase, or Venmo.
1. Open the Cash App on your phone.
2. Tap the “Money” or “Bitcoin” tab (it shows your balance and has a ₿ symbol).
3. Tap “Buy.”
4. Choose how much you want to buy (or enter a custom amount). Be sure to purchase extra to cover transaction fees.
5. Select your funding source if asked (Cash App balance, linked bank, or card).
6. Tap “Confirm” to finish the purchase.
Your BTC will now show in your Cash App Bitcoin balance.
Now you can place an order with us and send the payment direct from your CashApp through our checkout process.
1. Open Cash App
2. Tap the Bitcoin tab (₿)
3. Tap Send / Withdraw Bitcoin
4. Paste the BTC address from your IBEX checkout invoice
1. Go to coinbase.com or download the Coinbase app and make an account.
1. Open the app and go to Payment methods in settings.
2. Add your bank account or debit card.
1. Tap Buy on the home screen.
2. Select Bitcoin (BTC).
3. Enter the amount you want to buy.
4. Choose your payment method and confirm.
Your BTC will appear in your Coinbase wallet balance.
Now you can place an order with us and send the payment direct from your Coinbase account through our checkout process.
1. Open Coinbase
2. Tap Bitcoin (BTC)
3.Tap Send
4. Paste the BTC address from your IBEX checkout invoice
1. Open the Venmo app on your phone.
2. Tap the Crypto tab.
3. Select Bitcoin (BTC).
4. Tap Buy.
5. Enter how much you want to spend.
6. Choose your payment method (Venmo balance, bank, or debit card).
7. Tap Confirm to complete the purchase.
Your Bitcoin will now appear in your Venmo crypto balance. To enable transfers to external accounts a few additional steps must be completed.
You must be using the latest version of the Venmo App to be eligible for transfers. If you can't find the feature, update your app.
1. Open the Venmo app.
2. Go to the Crypto section.
3. Tap Bitcoin (BTC) (or any crypto you hold).
4. Look for a button that says “Transfer”, “Send”, or “Move to external wallet.”
5. Venmo will then walk you through a one-time identity verification (if not already done).
6. After verification is approved, the Send / Receive (external transfer) feature becomes available.
Now you can place an order with us and send the payment direct from your Venmo account through our checkout process.
1. Open Venmo
2. Go to the Crypto section
3. Tap Bitcoin
4. If you see Transfer / Send → Paste the BTC address from your IBEX checkout invoice
***If you do not see transfer options → that Venmo account has not been set up to send externally, follow the directions directly above this section first.